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Pricing

What marketing support really costs, and what you get for it

Most marketing providers make you book a call before they'll talk about price. I don't. This page explains what drives the cost of marketing support, why prices vary so much, and exactly what my services cost.

Chapter 1

How marketing pricing has changed

For years, outsourcing marketing was the only practical option. The tools were expensive and the know-how lived inside agencies, which justified long retainers.

That advantage has gone. HubSpot put the tools within reach of small teams, the Endless Customers System™ showed your own people make the most trusted content, and AI now does much of the work agencies charged for.

What you still need to pay for outside is the judgement, the system design and the training.

A timeline showing what businesses rent from outside falling as what they own in-house grows, with four milestones: HubSpot founded (2006), They Ask, You Answer published (2017), AI goes mainstream (2022) and Endless Customers published (2025)

Want to know what you need to pay for?

A short call will show you which parts of your marketing need outside help, and which your team can own.

What drives the cost of marketing support up?

Starting from scratch costs more. Three things push the cost up, whoever you work with.

No foundations

With no plan, CRM or content, everything has to be built before it can be improved.

Urgency and complexity

Tight deadlines and a long buyer journey mean more senior time.

A lot to build

A content library, HubSpot rebuild or new website adds weeks of work.

A bar chart of three things that push the cost of marketing support up: no foundations has the biggest effect, a lot to build has a large effect, and urgency and complexity a moderate one

What drives the cost of marketing support down?

The more you already have, the less you pay. Here are three things that bring the cost down.

Foundations in place

A plan, a working CRM and some content mean you start by improving, not building.

A team with time

If your people pick up work between sessions, you pay for less outside time.

A focused scope

Fixing one problem at a steady pace costs less than a rushed rebuild.

A bar chart of three things that bring the cost of marketing support down: foundations in place have the biggest effect, a team with time has a large effect, and a focused scope a moderate one

Not sure what's driving your costs?

 The Marketing Diagnostic shows you what to fix first and where the money should go, for a fixed £1,500.

Chapter 2

Understanding pricing models

Every pricing model rewards something different. Marketing support is sold in a handful of ways, and each rewards the provider for something different. A retainer rewards staying, an hourly rate rewards taking longer and a fixed fee rewards finishing.

None of them is wrong. But if you want your own team running marketing in a year or two, look for a model built to step down, not one built to renew.

Description

Typical UK range

Typical US range

Agency retainer

A monthly fee for agreed work

£3,000-£15,000+

$3,000-$20,000+

Freelancer

Fees for specific jobs

£500-£1,500

$1,000-$5,000

Fixed-fee project

One price

£1,500-£10,000+

$2,000-$15,000+

Fractional director

Set senior days each month

£1,800-£6,000

$8,000-$22,000

Disclaimer: Typical ranges are accurate at the time of publishing (October 2026) and will change over time.

What makes some providers so expensive?

Large agencies often charge £5,000 to £15,000 or more a month. Here's where it goes.

Overheads and layers

Offices and account managers sit between you and the person doing the thinking.

Contracts built to renew

Retainers keep you paying, not your team learning.

The name on the door

Part of the fee pays for the brand, not the results.

An illustrative breakdown of a £5,000 monthly agency retainer: £1,250 overheads, £1,000 account management, £1,250 junior delivery, £750 agency margin and £750 senior thinking

What makes some providers so cheap?

Freelancers often charge £500 to £1,500 a month. Good value for a single job, but low prices come with gaps.

Doing without deciding

The task gets done, but nobody sets the strategy.

Nothing written down

Little documentation, so the work is hard to build on.

Limited reach

One person rarely has leadership time as well as hands-on time.

An iceberg showing a £1,000 monthly freelancer fee above the waterline, with the hidden costs below: rework, your time managing, work you can't reuse and starting again when the freelancer moves on
Chapter 3

Where my prices fall

My prices sit between the freelancer and the large agency. You work directly with me, with no account managers or junior staff, and AI handles the repetitive work so your fee goes on judgement, system design and training.

Everything is set up in your accounts and built to reduce how much outside help you need, including mine. HubSpot licences, ad spend and any staff you hire sit outside my fees.

Lifetime value

Judge the cost over three years, not one month

The monthly fee is rarely the number that matters. What matters is what three years costs, and what you own at the end. An agency retainer at £5,000 a month costs £180,000 over three years, and when you stop paying, the work stops.

A fractional engagement is built to step down. Your days reduce as your team takes over, until they run it without me, so by year three you're paying your own people and you own the plan, the system and the skills.

A line chart of cumulative cost over three years. An agency retainer with management time reaches about £198,000. A fractional route that steps down over 18 months, plus an in-house marketer from month 7, reaches about £155,000, with the team owned by the business.

Testimonials

How payment works

Billed so the risk stays with me

I don't offer finance, but each service is billed to keep the risk with me. The Diagnostic can be reserved with a £500 deposit, HubSpot projects have their final invoice raised only at completion, and Portal Management is billed after each month is done.

If anything I deliver misses the mark, tell me within seven days. I'll redo it, and if it still misses, I'll refund it.

Making the right choice

Which service fits where you are now

If you don't know what to fix first, start with the Marketing Diagnostic. If you know what's needed but don't have the people, a Fractional Marketing Director builds it for your team.

If you have the people and want them doing the work from day one, Endless Customers Coaching suits you better. And if HubSpot is the problem, Strategy & Implementation fixes the foundations, while Portal Management keeps them clean.

Is it worth it?

Spend that leaves something behind

It comes down to what you're left with when the work ends.

Your pricing questions, answered

Why do you publish your prices?

Because you shouldn't need a call to find out whether you can afford something. Published prices also let you compare me fairly with anyone else.

How much do your marketing services cost?

From £600 a month for HubSpot Portal Management to a fixed £10,000 for a full HubSpot build. The Marketing Diagnostic is £1,500, and a Fractional Marketing Director starts at £1,800 a month for four days.

Why are some prices shown as a range?

Because businesses start from different places. A HubSpot rebuild costs more than a new setup, and a Fractional Marketing Director at 10 days costs more than at four, so the range shows where your business is likely to land.

Will I know the full cost before I commit?

Yes. Fixed-fee work is agreed in writing before it starts, and monthly work has a set fee you can see in advance. Nothing is added without your agreement.

Can I get an instant price?

Yes. The Fractional Marketing Director calculator gives you a monthly fee straight away, and every other price is on this page.

Do your prices include VAT?

No. VAT is added where it applies.

Can I pay in US dollars?

Yes. The Marketing Diagnostic and the Fractional Marketing Director calculator show prices in dollars as well as pounds. Endless Customers Coaching is priced and invoiced by IMPACT in US dollars.

Is your pricing based on hours or outcomes?

On a defined scope, not hours logged. You pay for a diagnostic, a project or a set number of days, and AI handles the repetitive work so your fee goes on judgement, system design and training.

Why don't you sell fixed monthly packages?

Because a package either overcharges some businesses or under-serves others. The Fractional Marketing Director lets you choose your days, and HubSpot work is priced by how much of your business it covers.

Why is Endless Customers Coaching priced differently?

It's IMPACT's programme, delivered by me as a certified coach. IMPACT sets the price, invoices you directly and provides the guarantee.

Is there a minimum contract?

Only on the Fractional Marketing Director, which has a six-month minimum with an exit at the 90-day review. Everything else is a fixed fee or month to month.

Why does the Fractional Marketing Director have a minimum term?

Building the system and training your team takes time, and most of it happens in the first six months. The 90-day review means you're not locked in if it isn't working.

Are your contracts long-term?

No. After the Fractional Marketing Director's six-month minimum, it runs on 30-day rolling terms, and Portal Management and coaching are month to month from the start.

When do I pay?

Invoices are on 30-day terms. HubSpot projects have their final invoice raised only at completion, and Portal Management is billed after each month is done.

Do you take a deposit?

Only for the Marketing Diagnostic, where a £500 deposit reserves your place. It counts towards the fee and comes back if our first call shows it isn't a fit.

Is the Diagnostic fee credited if we carry on?

Yes, in full, if you start a Fractional Marketing Director engagement or a HubSpot project within 90 days.

Can we scale support up or down?

Yes. You can change your days on a Fractional Marketing Director engagement or move between Portal Management tiers, and most clients need less support as their team takes over.

Can we pause?

Yes. A Fractional Marketing Director engagement can pause for up to a quarter if something big changes in the business, such as a leadership change or losing a key person.

Do you offer finance?

No. Instead, each service is billed to keep the risk with me, from refundable deposits to final invoices raised only when the work is done.

What if the work isn't right?

Tell me within seven days. I'll redo it, and if it still misses the mark, I'll refund it.

How much does a marketing agency cost in the UK?

Most agency retainers cost £3,000 to £10,000 a month, and larger agencies often charge £15,000 or more, usually on a 12-month contract.

Why do marketing agencies charge so much?

Part of the fee pays for offices, account managers and junior staff between you and the senior people. Retainers are also built to keep you paying rather than to leave your team able to do the work.

Why are freelancers cheaper?

A freelancer usually handles specific tasks without setting the strategy or joining the pieces up. That's good value for a single job, but it rarely leaves your business more capable.

Are your prices closer to an agency's or a freelancer's?

In between. You get senior input directly from me, without paying for agency overheads.

How does a fractional marketing director compare with a full-time hire?

A full-time marketing director typically costs £80,000 to £120,000 a year before recruitment fees and benefits. A fractional director gives you the same seniority for a few days a month, with no recruitment risk.

What does an agency cost over three years?

A £5,000-a-month retainer costs £180,000 over three years, before the time you spend managing it. When you stop paying, the work stops.

Should I keep paying an agency if it's working?

If you're happy renting the capability indefinitely, yes. If you want your own team to own it, every year of the retainer is a year you could have spent building it.

Can you work alongside our agency?

Yes. Some clients move work in-house over time, while others keep an agency for specialist jobs such as paid media, with a clearer brief.

Will we still need outside help after working with you?

Less of it. The work is designed so your team runs the system, and most clients need only occasional support, if any.

Is this about saving money or building capability?

Building capability first. The savings follow, because you stop paying for work your team can now do.

What's included in your fees?

Planning sessions, hands-on work, training, progress reporting and support between meetings, plus all the documents, templates and recordings, kept in your workspace.

What isn't included in your fees?

Software licences such as HubSpot, ad spend, staff salaries and equipment.

Do I need HubSpot?

Not always, but most of my work runs on it. If you use it, every HubSpot project tells you which tier and seats you need, so you don't pay for more than you use.

Do you mark up third-party costs?

No. Licences and tools are paid by you directly, in your name.

Do you charge extra for documentation or templates?

No. Everything I create for you is included and stays in your accounts.

Are there one-off costs I should plan for?

Sometimes. Video equipment usually costs £500 to £2,000 if you're new to video, and professional photography £500 to £1,500.

Will I need to hire someone?

Usually, at some point. Most clients hire a marketer partway through an engagement, into a system that already works, and their salary sits outside my fees.

Is onboarding included?

Yes. Setting up access, agreeing the plan and getting your team started is part of every engagement.

Do I own what you build?

Yes. Every account, document and process is set up in your name from day one.

Will my costs go up unexpectedly? A10

No. Any change in scope is agreed with you, in writing, before it happens.

Is it worth paying for marketing support?

It is if you're left with something when it ends. With my services, you keep the plan, the system and the skills, so you need less outside help each year.

Will this reduce our marketing spend?

Over time, yes. Fractional days step down as your team takes over, and work AI can now do moves in-house instead of being paid for each month.

Does this suit founder-led businesses?

Especially. Most of my clients are founder-led B2B businesses that want clear priorities and a team that can run marketing without relying on an agency.

What if we want ongoing support?

That's fine. Some clients keep me on, or move to Portal Management or coaching, as long as it's a choice rather than a dependency.

What's the cheapest way to start?

The Marketing Diagnostic, at £1,500. It tells you what to fix first and where the money should go, and the fee comes off your first invoice if you carry on.

How quickly can we start?

Usually within one to two weeks of agreeing the scope.

Will you tell us if we're not a good fit?

Yes. If I'm not the right fit, I'll say so and point you to someone who is.

Which service should we start with?

If you don't know what to fix first, start with the Marketing Diagnostic. If you know what's needed but don't have the people, a Fractional Marketing Director builds it with your team.

What's the biggest mistake businesses make with marketing budgets?

Paying for activity without building anything they keep. Content, campaigns and reports stop the moment the payments do.

What's the first step?

Book a short call. We'll talk about where your marketing is now and which service makes sense, with no pitch.

Making the choice

Not sure where to start?

A short call will show you which service fits where your business is now. If I'm not the right fit, I'll tell you who is.