Pricing

Transparent pricing for agency operations and growth

Whether you need systems fixed, operations stabilised, or growth leadership embedded, here is what to expect. Clear pricing, no hidden costs, no discovery call required just to see a number.

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How my agency services and pricing work

Running an agency creates a specific set of structural problems: delivery fragility, margin erosion, founder dependency, and leadership gaps that compound as you scale. Some agencies need systems built. Others need someone to lead from inside the operation.

My services map directly to the Agency Operating System™, from one-off audits to embedded fractional leadership. Each has clear deliverables and transparent pricing, designed to transfer operational capability rather than create ongoing reliance.

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What influences the investment needed?

Four factors shape the right level of support:

Maturity and complexity

Team size, tech stack fragmentation, and the depth of existing operational gaps all affect what is required. More fragmented agencies need more intensive structural work.

Urgency

How quickly does the situation need to change? Compressed timelines require more intensive involvement.

Leadership depth

Some agencies need an audit and a roadmap. Others need a fractional leader embedded in the operation, attending meetings, coaching teams, and driving decisions.

Scope

Fixing one bottleneck is different from overhauling the entire operational infrastructure. Breadth of change determines the right service level.

What drives costs up or down?

Your investment increases when:

Full implementation is needed, not just an audit

Multiple teams require coordination and alignment

The tech stack or delivery processes are fragmented

Embedded leadership is required across departments

Timeline is compressed

Your investment decreases when:

A focused audit is sufficient rather than full implementation

Existing systems need refinement, not rebuilding

Scope is limited to a specific operational challenge

Timeline is flexible with room for a phased approach

You are comfortable with self-led implementation between sessions

Let's talk about actual investment levels

Agency services range from £2,500 for focused audits to £13,600/month for comprehensive growth leadership. The right level depends on whether you need a one-off systems fix, operational stabilisation, or strategic leadership embedded across your business.

That conversation takes 30 minutes. The pricing is already here.

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Why do external agency consultants charge so differently?

The market for agency support varies significantly. Here is what drives those differences:

Why large consultancies charge premium rates (£10,000–£25,000+/month):

High overhead: account teams, management layers, and extensive discovery phases

Generic frameworks applied without agency-specific expertise

Strategy documents delivered; hands-on execution rarely included

You pay for the brand as much as the work

Why freelancers charge less (£500–£2,000/month):

Execution without strategic integration or operational thinking

Divided attention across multiple clients simultaneously

No proven agency-specific systems or transferable frameworks

Template-based approaches that are difficult to build on

Where I fit (£2,500-£14,000/month): You work directly with me. No account managers. No junior consultants. Senior-level operational expertise without consultancy overhead — and every engagement is structured to build internal capability, not extend reliance on external support.

The cost of leaving operational gaps unfixed

The real cost is not what you invest in support. It is what you lose by not acting. Operational inefficiency typically erodes 15–30% of potential agency profit. For a £1m agency, that is £150,000–£300,000 per year in margin leakage.

Fixing these issues costs significantly less than letting them compound. A systems audit or a period of fractional leadership delivers a return that continues well beyond the engagement itself. Paying once for structural clarity beats paying indefinitely for firefighting.

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One-off investment versus ongoing leadership

Agency support breaks into two distinct categories. Systems work, such as audits, implementation, process design, is typically project-based. You invest, fix the structural problem, and move forward independently.

Leadership work, as a Fractional COO or CGO, requires ongoing engagement. This is not advisory consulting. It is embedded operational leadership, attending meetings, coaching teams, and holding execution accountable across the business.

Both have their place. Some agencies need systems fixed before leadership can be effective. Others have the foundations but need strategic leadership to execute against them. The starting point depends on where your Agency Operating System™ has the most significant gaps.

Pricing summaries for all of my agency services

How much does Systems and Pricing Consultancy cost?

Choose from focused audits or complete implementation. A systems audit starts at £2,500 and a pricing audit at £3,500, while full systems implementation typically ranges from £5,000–£9,000 depending on scope and complexity.

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How much does a Fractional Agency COO cost?

Packages range from £4,200–£6,900/month based on operational need. All packages include core operations management and weekly leadership sessions, with team development and strategic planning included at higher tiers. Minimum 6-month engagement.

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How much does a Fractional Agency CGO cost?

Packages start from £8,100/month for standard operations management with 4 support days, up to £13,600/month for full operational leadership across all departments with 6 support days. Minimum 6-month engagement.

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Investment examples

What this looks like in practice

These examples show how typical engagements are structured, with real numbers, timelines, and operational outcomes.

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Example 1: Bootstrapped agency fixing delivery chaos

A 6-person creative agency begins with a Systems Audit at £2,500. Within 3 weeks they have a clear roadmap covering workflow improvements, tech stack consolidation, and capacity planning. Implementing independently over 3 months, they reduce project delivery time by 30% and take on 2 additional clients without hiring.

Example 2: Scaling boutique building operational leadership

A 15-person digital agency invests in Fractional COO services at £5,500/month for 9 months (£49,500 total). Within 6 months they have consistent delivery processes, defined team roles, and predictable capacity. In the final 2 months, I train an internal operations manager they have hired. The engagement ends. The system stays.

Example 3: Growth-stage agency needing comprehensive leadership

A 25-person full-service agency invests in Fractional CGO services at £10,000/month for 12 months (£120,000 total). Across the year, they restructure delivery, sales, and client success operations. Profitability improves by 35%, client churn reduces significantly, and internal leadership capability is built to sustain the gains independently.

How this compares

The key differences in investment, approach, and long-term outcome.

What you get	Traditional consultancy	My approach
Monthly investment	£10,000 to £25,000+	£2,500 to £14,000
Contract length	12+ months minimum	Month-to-month or project-based
Who you work with	Account teams, junior consultants	Directly with me
Agency specialisation	Generic business consulting	Agency-specific expertise
Knowledge transfer	Minimal to justify ongoing fees	Built into every engagement
Internal capability	You remain dependent	You built independence
Long-term cost (12 months)	£120,000 to £300,000+ ongoing	£30,000 to £165,000, then sustainable

Additional costs to consider

I am transparent about everything involved. Beyond my fees, some additional investments are worth knowing about:

Technology and tools:

Project management software if upgrading (Asana, ClickUp, Monday; varies by choice)

CRM or operations platforms if implementing new systems

Communication and collaboration tooling (typically minimal additional cost)

Potential one-off investments:

Team training materials for capability building

Process documentation tools or templates (typically £200–£500)

External specialist support if technical integrations are required

What's always included:

All strategy and planning sessions, as well as ad-hoc support between meetings

Progress tracking and accountability reporting

Access to frameworks, templates, and handover documentation

Frequently asked questions

Why publish pricing publicly instead of requiring a discovery call first?

Most agency consultants hide pricing behind calls. I believe founders should understand the investment before we speak. Transparency saves time and ensures conversations start with realistic expectations.

How are your services priced overall?

Agency services range from £2,500 for focused audits to approximately £13,600 per month for embedded growth leadership. The exact level depends on whether you need systems work, operational leadership, or full growth infrastructure.

Why does agency operational support vary so widely in price?

The investment reflects the depth of involvement required, from a short systems audit to embedded leadership across departments.

Do you price by hours or by outcome?

Pricing reflects the responsibility and outcomes of the engagement rather than tracking time. The focus is on solving structural problems, not billing hours.

What types of services fall within these pricing ranges?

Services include systems audits, systems implementation, fractional COO leadership, and fractional CGO leadership.

Why is pricing different from typical marketing retainers?

Marketing retainers charge for activity. Agency operational work focuses on fixing the systems that determine whether marketing and delivery actually work.

Does pricing change based on agency size?

Pricing is influenced more by complexity and operational gaps than by team size alone.

Are the prices fixed or flexible?

The pricing structure is transparent and consistent. Adjustments usually come from scope changes rather than negotiation.

Do different services within the Agency Operating System™ have different pricing?

Yes. Systems consultancy, COO leadership, and CGO leadership each involve different levels of responsibility and involvement.

Why position pricing around the Agency Operating System™?

Because every engagement fits within a structured framework designed to improve agency operations rather than delivering isolated fixes.

How do agencies typically justify the investment?

Most agencies recover the investment through improved margins, reduced operational waste, and better delivery efficiency.

What is the cost of leaving operational problems unresolved?

Operational inefficiencies typically erode 15–30% of potential agency profit each year.

How does systems work improve profitability?

Clear workflows, documented processes, and defined scope reduce wasted time, write-offs, and delivery confusion.

Can this work improve agency margins quickly?

Many agencies see margin improvement within the first few months as operational bottlenecks are addressed.

How does fractional leadership compare to hiring internally?

A full-time COO or CGO typically costs well into six figures annually. Fractional leadership provides similar expertise without the long-term employment cost.

Can operational systems reduce founder workload?

Yes. Documented systems and leadership accountability reduce the founder’s role as the operational bottleneck.

Does this work help agencies scale sustainably?

Yes. Scaling becomes possible when delivery systems and commercial controls are in place.

Will this reduce scope creep and delivery chaos?

Yes. Clear pricing structures and delivery frameworks protect margins and reduce unplanned work.

Does operational structure improve team productivity?

Absolutely. When processes are documented and decisions are structured, teams spend less time improvising.

Is this an expense or a strategic investment?

It is an investment in building an agency that runs predictably and sustainably.

How do we know whether we need systems consultancy or fractional leadership?

If operational systems are missing or broken, systems consultancy is usually the first step. If systems exist but leadership is stretched, fractional COO or CGO support may be more appropriate.

What is the purpose of Agency Systems Consultancy?

It focuses on building or improving the operational infrastructure your agency relies on.

What does a Fractional Agency COO do?

A Fractional COO provides operational leadership to improve delivery systems, team accountability, and operational clarity.

What does a Fractional Agency CGO do?

A CGO role combines operational leadership with growth strategy to align delivery, sales, and positioning.

Can agencies move from one service to another over time?

Yes. Many agencies progress from systems work to fractional leadership as they grow.

Is systems consultancy always the starting point?

Not always. Some agencies already have systems but need leadership to implement them consistently.

Can a systems audit be a one-off engagement?

Yes. Many agencies begin with a focused audit to identify operational gaps.

Is fractional leadership always ongoing?

Typically yes, because leadership support focuses on sustained operational improvement.

What if we choose the wrong service level?

We adjust quickly. The goal is solving the operational problem, not locking you into a structure.

Will you recommend the lowest viable level of support?

Yes. The objective is to fix the problem efficiently, not extend engagements unnecessarily.

How long do engagements usually last?

Systems projects are often short-term, while fractional leadership engagements typically last six months or longer.

Are there long-term contracts?

Engagements are structured around outcomes rather than restrictive contracts.

Is there an onboarding or setup fee?

No. Onboarding and initial assessment are included in the engagement.

What happens if our priorities change during the engagement?

Scope and priorities can be adjusted as your agency evolves.

Can services be paused if necessary?

Yes. The goal is to build internal capability, not create dependency.

How much involvement is required from the founder or leadership team?

Leadership participation is essential because operational improvements require decision-making authority.

Can this work alongside ongoing client delivery?

Yes. The work is designed to reduce operational pressure rather than disrupt delivery.

Will you work with the existing leadership team?

Yes. Collaboration with leadership ensures systems and decisions align with the agency’s strategy.

What happens if the team resists change?

Addressing resistance is part of the process. Operational clarity usually removes much of the friction.

What is the biggest risk in starting operational change?

Half-implementing systems. Real improvements come from leadership commitment and follow-through.

How are services typically paid for?

Most engagements are billed monthly in arrears.

Are there additional costs beyond your fees?

Some agencies may invest in new tools or documentation platforms depending on the systems implemented.

What technology costs might agencies encounter?

Common investments include project management software, CRM systems, and documentation tools.

Do you work with agencies outside the UK?

Yes. Many engagements support agencies in international markets.

Do you work directly with founders?

Yes. Founder involvement is usually essential for meaningful operational change.

What information should agencies prepare before the first call?

A clear view of where operational pressure exists: delivery issues, pricing concerns, or leadership gaps.

How long does the first conversation typically take?

Most scoping conversations take around 30 minutes.

What happens after that conversation?

You receive a clear recommendation on the most appropriate service and entry point.

Will you tell us if operational consulting isn’t necessary yet?

Yes. Sometimes agencies need internal alignment before external support adds value.

What is usually the first improvement agencies notice?

Clarity, clearer priorities, better decision-making, and less day-to-day operational chaos.

Ready to install operational clarity?

A short conversation is usually enough to identify where the Agency Operating System™ has the most significant gaps, and which level of support makes sense. No pitch. No pressure. Just a clear picture of what structured, scalable agency operations could look like.

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