Skip to main content
In-House Sales & Marketing Mastery

Build a self-sufficient, trust-driven growth engine and end agency dependency

If your sales team struggles to close deals and your marketing feels disconnected from revenue, you need a proven system built for the age of AI. Learn the exact systems to build trust, shorten sales cycles, and create endless customers, all in-house, all owned by you.

The programme

What is In-House Sales and Marketing Mastery?

Most coaching starts with marketing theory. I start with sales enablement and work backwards. This programme gives your sales and marketing teams the tools, training, and mindset shift to build an in-house growth engine that drives immediate results.

Over 18-24 months, you'll learn how to create trust-building content that actually gets used, how to use tools like HubSpot and AI with confidence, and the leadership alignment needed for sustainable growth.

You'll master the Endless Customers System™ while ending agency dependency and becoming the most trusted voice in your market.

Tom Wardman, delivering In-House Sales & Marketing coaching
Right for you?

Is this a good fit for your business?

This programme is built for businesses doing between £1 million and £50 million in annual revenue that want to drive serious growth with a strategy their team can own.

This programme is a fit for you if:

Your sales team struggles to close deals because prospects don't trust you yet

You need shorter sales cycles, better close rates, and more qualified opportunities

You're looking for practical ways to use AI while maintaining trust with your buyers

You already have or are interested in building an in-house sales and marketing team

You're tired of outsourcing to agencies and seeing little connection to actual revenue

You want to be the most known, trusted, and recommended choice in your market

Industries that thrive with this approach include professional services, B2B services, manufacturing, construction, healthcare, and more.

Success requires real commitment to change. You'll need engaged senior leaders and a team ready to embrace honest feedback and step out of their comfort zone.

The real problem

Most businesses fracture marketing and sales

Marketing creates content, and sales borrows, or ignores it. External agencies trap you in dependency, meaning results slow and trust erodes.

The real gap? Your team doesn't own growth. Here's what this costs you:

x_brush_1

Sales teams struggle without trust-building tools

Your reps pitch instead of teach, losing deals to competitors who've built credibility first.

x_brush_1

Marketing disconnected from revenue

You're creating content that looks good but doesn't help close deals or shorten sales cycles.

x_brush_1

Agency dependency that stifles growth

You keep paying for temporary solutions while never developing the internal expertise that brings lasting results.

Tom Wardman, Endless Customers Coach
Take back control

Build a sales-first growth engine with in-house expertise

Transform your sales and marketing teams into a unified revenue machine that starts with sales enablement and works backwards. Over 18-24 months, you'll master the systems that build trust, shorten sales cycles, and create endless customers. Here's what you'll achieve:

Let's talk
check_brush_2

Sales enablement, first

Train your sales team to teach, not pitch, using Assignment Selling and trust-building content that closes deals faster.

check_brush_2

Content, with a purpose

Create marketing assets that show up where buyers are, address key objections, and actually get used by your sales team.

check_brush_2

Alignment frameworks

Unite leadership, marketing, and sales around shared goals with quarterly planning sessions and scorecards for measuring success.

check_brush_2

Complete self-sufficiency

Build internal capability with content managers, video production, and AI tools training, enabling you to be independent, not reliant.

check_brush_2

Lasting cultural shift

Establish the mindset of transparency and trust across your entire business, the core principles of the Endless Customers System™.

check_brush_2

Measurable transformation

Track exactly how your efforts translate into shorter sales cycles, higher close rates, and predictable revenue growth.

check_brush_2

Future-proof positioning

Become the most known, trusted, and recommended choice in your market with a growth engine that's ready for whatever comes next.

How it works

A proven path to sales and marketing independence

The In-House Sales and Marketing Mastery programme is a structured, strategic system built from years of experience helping businesses build internal growth capabilities.

Step 1

Company Alignment Workshop

Success depends on getting everyone aligned from the start. This intensive day is split into two parts: company-wide training and your first strategic planning session.

During the training component, your team learns the "why" behind the sales-first approach, what to expect, and how each person contributes to success. I introduce the core principles of the Endless Customers System™, so sales, marketing, and leadership work from the same playbook. Sales understands how content will support them. Marketing knows how to deliver what sales needs to close deals faster.

In the planning session, we set the priorities for the first 90 days and complete your scorecard for the first time, benchmarking your starting point.

Tom Wardman, delivering the Endless Customers Company Alignment Workshop
Step 2

The first 90 days: Sales enablement foundation

Coming out of the alignment workshop, you'll have a clear 90-day action plan. This is when implementation starts with sales enablement, not marketing theory.

We'll begin by training your sales team on Assignment Selling, teaching them to use content before every call to build trust and close deals faster. Simultaneously, I'll help you establish content creation capabilities, whether that's training existing team members or helping you hire a content manager.

During this period, you'll have 1-2 coaching sessions per month with senior leadership, plus 4-8 training sessions focused on sales enablement, content creation, and building the right habits. The earliest wins come when your sales team starts using trust-building content in real conversations.

Tom Wardman, delivering a 90-day planning session
Step 3

Ongoing 90-day growth sprints

At the end of your first 90 days, we regroup for your second planning session. We run a retrospective to review what worked, what needs improvement, and where to focus next. You'll complete your second scorecard to measure progress and identify gaps.

From there, we build the next 90-day priorities. Each quarter builds on the last, layering in video production, AI tools, website optimisation, advanced sales processes, and deeper content strategies.

This rhythm of planning, training, execution, and review continues every 90 days as your team builds lasting mastery.

Tom Wardman, working with a team on the their 90-day growth sprint
Step 4

Achieve independence and scale

Within 18-24 months, your team will be completely self-sufficient and equipped to run the system at the highest level. You'll have ended agency dependency and built internal capabilities that drive consistent growth.

At this point, most clients achieve a score above 80 and have become the most trusted choice in their market. Your sales and marketing teams function as a unified revenue engine, and you own every aspect of your growth strategy, from content creation to sales enablement to leadership alignment.

Tom Wardman, celebrating a client's mastery of Endless Customers
Timeline

The typical journey to sales and marketing mastery

What you'll see here is the typical journey companies follow when implementing this sales-first approach. For most, it takes 18-24 months to achieve complete independence from external agencies.

Some move faster, while others need more time depending on their starting point and commitment level.

Click the button below to see the typical journey graphic in more detail.

Endless Customers Typical Journey
What you'll master

Everything your team needs to become growth experts

Your training combines coaching, practical sessions, and hands-on support to build confidence and capability across your sales and marketing teams. Here's what you'll master over 18-24 months:

Programme pricing

Transparent pricing for sales and marketing independence

I believe in pricing transparency. This page explains how my pricing works, what factors affect cost, and how to choose the right plan for your business. You'll find real numbers, clear deliverables, and a breakdown of exactly what you're paying for. No vague promises. No hidden fees.

Month 1

Kick-off and alignment

Virtual: £3,000

In-Person: £4,000 + Travel Costs

What's Included:

  • Pre-workshop strategy call
  • Company-wide Endless Customers System™ training session
  • Sales enablement, content, and technology audits
  • Your first 90-day action plan and scorecard

This intensive day gets everyone aligned on the sales-first approach, establishes clear expectations, and builds momentum for immediate implementation.

Tom Wardman, delivering the kick-off and alignment
Monthly coaching plans

Choose the plan that's right for you

If you're committed to doing this right and want to avoid the trial-and-error that slows most teams down, start with Mastery. Guidance works well for teams experienced with self-implementing frameworks, while Mastery Accelerated suits those needing faster completion within 12-18 months. You can always adjust your plan as your needs evolve.

To ensure a level playing field, my packages match those available with IMPACT.

Monthly fee
Starting month 2
Price break
When we work more closely together, there are greater efficiencies and reduced administrative overhead, which allows me to offer expanded services at better value. That's why larger commitments unlock price breaks, allowing you to benefit from more for your investment.
Quarterly planning sessions
Quarterly planning sessions are focused strategy meetings where we review your progress, revisit the scorecard, and set 3-5 high-impact priorities for the next 90 days. These sessions keep your team aligned, accountable, and moving forward.
Coaching sessions
For leadership
Regular meetings between us where I work with your senior leaders to review progress, address challenges, and drive results. These sessions focus on accountability, decision-making, and removing roadblocks. They're designed to keep implementation on track and help your team achieve independence within 18-24 months.
Trainings
For sales and marketing teams
Team trainings are private, virtual sessions where I work directly with your marketing and sales teams to build the skills needed to implement the Endless Customers System™ at the highest level. Each training is tailored to your focus areas, whether it's content, video, Assignment Selling, HubSpot, or AI, helping your team execute with confidence and precision.
Content & video reviews
I review the content and videos your team produces and provide detailed, strategic feedback. This includes how well your team is applying Endless Customers principles, the clarity and quality of messaging, storytelling, positioning, audience relevance, and opportunities to improve search and conversion performance.
Website strategy
I work with your team to shape your website into a true sales tool, focusing on messaging, structure, and self-service features that guide buyers through their journey.
Website optimisation training
I teach your team how to analyse site performance, identify friction points, and make ongoing updates that improve traffic, engagement, and conversions.
Assignment selling training
I train your leaders, marketers, and sales team to fully integrate Assignment Selling into your sales process. This includes mapping content to key sales stages, guiding marketing on what content to create, and coaching sellers on exactly how to assign content to maximise outcomes.
AI for sales training
I show your sales team how to use AI tools for outreach, research, follow-ups, and forecasting, helping them work smarter, stay focused, and close more effectively.
HubSpot training
I help your team fully leverage HubSpot across marketing, sales, and service, covering automation, CRM management, reporting, and lead tracking.
Let's talk
Additional costs to expect

Understanding the full investment

In addition to coaching and training, there are a few other costs to consider when planning your journey to sales and marketing independence.

These include key roles like a content manager, technology stack improvements, video equipment for content creation, and potential website enhancements.

Most businesses invest in these elements gradually over the 18-24 month programme, spreading costs while building capabilities that drive long-term growth and end agency dependency.

HubSpot

Testimonials

Why why work me?

Certified Coach with real world experience

With the In-House Sales and Marketing Mastery programme, you get dedicated guidance from someone who's lived both sides of the equation. I don't just teach marketing. I've worked in-house and within agencies, understanding the real challenges you face.

My experience means I can show your team exactly what works while avoiding common pitfalls that waste time and money. Together, we'll build the capabilities your business needs to thrive without agency dependency.

Certified-Coach-LightBG

Frequently asked questions

How much time does our team need to commit?

Beyond the structured training sessions, your team needs to dedicate time each week to implement what they’ve learned. Leadership must participate in coaching sessions, plus quarterly planning. Your content manager will work full-time on execution, while sales teams need to actively use content in their process. Most businesses complete the programme in 18–24 months.

Do we need any specific roles in place?

While you don’t need a full team to start, you’ll need at least one dedicated content manager within the first few months; this role is crucial for success. You’ll also need engaged leadership who can join quarterly planning sessions. I’ll help you identify gaps and hire the right people as we progress.

What happens after the programme ends?

By graduation, your team will have all the skills, systems, and confidence to handle sales and marketing in-house with a score above 80. You’ll no longer need to rely on agencies or external support. Many businesses continue growing leads and sales after completing the programme, with full ownership of their growth engine.

How quickly will we see results?

The fastest gains come when your sales team starts using Assignment Selling and content in conversations; this can happen within weeks. Most businesses see improvements in lead quality and sales conversations within the first few months, with significant website traffic and pipeline growth developing over 6–12 months.

How long does the full programme typically last?

Most businesses take 18–24 months to complete the programme and graduate. Some teams move faster if they have resources ready, while others take longer if hiring or restructuring is needed. The pace is adapted to your business.

Can we scale up or slow down during the programme?

Yes, the programme is flexible to your circumstances. If your team can accelerate execution, we’ll match that pace. If you need to slow down due to bandwidth, we’ll adjust while keeping momentum intact.

What is the weekly time commitment for leadership?

Leadership typically commits a few hours a week to coaching sessions, content reviews, and strategic alignment. Quarterly planning requires deeper involvement, but day-to-day execution is led by the content manager and sales team.

Will training sessions be recorded?

Yes, all virtual sessions are recorded so your team can revisit them later or onboard new hires. This ensures consistency and avoids losing knowledge if team members change.

Is the programme delivered online or in-person?

Most training is delivered online via video calls to fit your schedule and location. In-person workshops are available when geography allows and are often used for key milestones like quarterly planning.

Can the programme be customised to our industry?

Absolutely. While the core methodology remains the same, the strategy, content topics, and sales applications are tailored to your market, customers, and buying journey.

What if we don’t have a content manager yet?

That’s fine. We can start without one, but hiring a content manager becomes a top priority in the first few months. I’ll help you write the job description, screen candidates, and onboard the right person.

How do we know if we’re a good fit?

This programme works best for businesses doing £1–50 million in revenue who are ready to embrace change and invest in long-term growth. You’ll need engaged leadership, a team willing to learn, and commitment to building customer trust.

Do salespeople need to be involved?

Yes, the sales team is central to success. They’ll use content in live conversations, provide real customer questions, and drive faster adoption of Assignment Selling.

Do we need a full marketing department?

No, you can begin with just a few core roles. Over time, most businesses build a lean in-house team with a content manager, videographer, and support from leadership and sales.

What skills should a content manager have?

The best content managers are strong writers, curious about your industry, and comfortable collaborating with sales and leadership. I’ll train them in the methodology so they can execute effectively.

Can our existing marketing manager become the content manager?

Yes, many companies transition an existing marketing resource into the content manager role. We’ll assess their fit and provide the necessary coaching to set them up for success.

How much support do you give with hiring?

I provide detailed job descriptions, interview questions, and onboarding plans. I can also review candidates with you to ensure you select the right person for the role.

Will we eventually need a videographer?

For most businesses, yes. Video becomes essential for trust-building and Assignment Selling. Many start by outsourcing before bringing the role in-house once volume grows.

What leadership qualities are required?

Leaders need to be open to change, willing to empower their teams, and actively participate in quarterly planning. Success hinges on engaged leadership, not just delegation.

What happens if our content manager leaves?

Because we document processes and record sessions, replacing a content manager is manageable. I’ll support you in hiring and onboarding a new person so progress continues.

Should I implement Endless Customers or hire an agency?

If you want a hands-off solution where someone else handles everything, an agency might fit better short-term. But if you’ve been burned by agencies before and want to own your brand voice, this programme builds real internal capabilities.

Why aren’t your packages the same price as IMPACT’s?

While I offer the same proven Endless Customers System™ methodology and results, my pricing reflects the UK market and my position as a certified coach rather than the founding organisation.

What is the Endless Customers System™?

It’s a proven framework developed by Marcus Sheridan that helps businesses build trust through transparent content and sales alignment. It focuses on answering customer questions, creating educational resources, and enabling sales teams.

What results can we realistically expect?

Most businesses see improved sales conversations within weeks, increased lead quality in months, and sustainable pipeline growth within the first year. Long-term, you’ll own a self-sustaining sales and marketing engine.

How is this different from traditional marketing training?

Unlike traditional training, this is a hands-on coaching programme where we build systems, content, and sales processes together. It’s less theory, more application, and focused on measurable revenue impact.

What metrics do we track during the programme?

We monitor website traffic, lead conversions, sales pipeline growth, and close rates. A key milestone is achieving a graduation score above 80, showing full readiness to run sales and marketing in-house.

How does Assignment Selling work?

Assignment Selling equips salespeople with content to send before meetings, addressing buyer questions upfront. This shortens sales cycles, filters out poor-fit prospects, and builds trust early.

Can we integrate this with HubSpot or our CRM?

Yes, the system integrates seamlessly with HubSpot and most CRMs. This ensures your content, lead tracking, and sales processes are aligned.

How do we prove ROI to leadership?

We tie all activity back to revenue metrics, showing how content impacts lead quality, sales speed, and closed deals. This makes ROI clear and transparent to decision-makers.

Is this suitable for B2C companies?

While designed for B2B services and SaaS, elements of the methodology can apply to B2C. If your buyers research heavily before purchase, this system will benefit you.

Can this work if we already have an agency?

Yes, many clients start with existing agency relationships. I work alongside your partners to align strategy and maximise impact. Over time, you may bring more marketing in-house, but that’s your choice.

What countries do you typically work with?

I work predominantly with UK and US businesses, but I’m happy to support any English-speaking company. Most training is online, with occasional in-person sessions when practical.

Do you work with start-ups?

This programme is best suited to established businesses with £1–50 million in revenue. Early-stage start-ups often lack the resources or sales team needed for full implementation.

Do you offer ongoing support after graduation?

Yes, ongoing advisory retainers are available if you want continued guidance. Many graduates choose to stay connected for quarterly check-ins or leadership coaching.

Can we do a shorter engagement first?

Some businesses start with a diagnostic workshop or a 90-day sprint to test the fit. From there, they often move into the full programme.

How involved will you be day-to-day?

I provide structured coaching, strategy, and accountability. Execution is handled by your team, but I’m available for guidance, feedback, and course correction throughout.

How does this compare to hiring a Fractional CMO?

A Fractional CMO executes strategy on your behalf, while this programme builds your team’s ability to run it independently. Both create results, but this approach leaves you self-sufficient.

Do you work directly with sales teams?

Yes, sales enablement is a core part of the programme. I coach sales teams on using content effectively, handling objections, and building trust with buyers.

What makes your coaching different?

I combine the proven Endless Customers methodology with hands-on experience working with dozens of UK and US companies. My focus is on practical application, not theory.

Can you tailor support for specific industries?

Yes, whether you’re in SaaS, consulting, or professional services, I adapt the approach to your market. Industry-specific examples and content strategies ensure relevance.

How much does the programme cost?

Pricing depends on the size of your team and scope of support, but it’s typically less than hiring an agency or a full marketing department. You’ll get a tailored proposal after our initial conversation.

Is this cheaper than hiring a full marketing team?

Yes. Most clients save significantly compared to outsourcing or hiring multiple senior roles. The programme builds lasting internal capability at a fraction of agency fees.

Do you offer payment plans?

Yes, flexible monthly payment structures are available to spread the investment. This makes the programme accessible without large upfront costs.

Can we try before we commit long-term?

Yes, I offer initial workshops or audits to give you a feel for the methodology. Many clients choose to continue into the full programme after seeing the impact.

How do we get started?

The first step is a discovery call to assess your needs and fit. From there, I’ll share a tailored proposal outlining costs, timeline, and deliverables.

Do you work with companies outside the £1–50M range?

Occasionally, yes. If you’re smaller but ambitious, or larger with complex needs, we can discuss whether the programme is still a fit.

Is this programme tax deductible?

In most cases, yes. As a professional development and business growth investment, it is usually treated as a deductible expense, but confirm with your accountant.

What if we can’t commit to 18–24 months?

We can adapt the programme to your timeline. However, businesses that commit to the full journey achieve the most sustainable results.

Do you offer a guarantee?

While no coaching can guarantee specific revenue figures, I guarantee structured support, proven methodology, and clear ROI tracking. Most businesses see significant returns within 12 months.

How soon can we start?

I usually onboard new clients within 2–4 weeks of our first conversation, depending on availability. This ensures we can properly prepare your team and resources.

Ready to take back control of your growth?

Stop relying on agencies and start your journey towards become the most trusted choice in your market. Let's chat about taking that first step towards complete sales and marketing independence.